Contact and Legal Notices

1. Identity and designated correspondence

1.1 For the purposes of this Notice, “JP Clips” means the operator trading as JP Clips, based in the United Kingdom; “Service” means the JP Clips website, Discord bot and associated digital functionality; “Support” means the authorised support representatives of JP Clips.

1.2 The designated email address for enquiries, complaints, rights requests and legal correspondence concerning the Service is [email protected]. We do not publish a postal address. This Notice shall not displace any method of service required or permitted by applicable law.

1.3 JP Clips is not VAT registered and is not registered with the Information Commissioner’s Office. These statements shall not be construed as excluding any applicable statutory duty or individual right.

2. Requirements for correspondence

2.1 Correspondence should identify the sender, the nature of the matter and sufficient particulars to locate any relevant Account, Content or transaction. Where available, include the Discord identifier or client Account email, relevant dates and order or invoice references.

2.2 A person acting in a representative capacity should identify the person represented and the basis of their authority. Proportionate evidence of identity or authority may be requested before confidential information is disclosed or an Account is amended.

2.3 Passwords, access codes, complete card credentials, security codes, wallet private keys, recovery phrases and unnecessary sensitive information shall not be submitted. Public community channels and social-media posts shall not be used for confidential Account correspondence.

3. Billing, cancellation and Personal Data

3.1 Billing and refund enquiries shall be determined in accordance with the Refund and Cancellation Policy. Except where required by applicable law, all refunds shall be at Support’s sole discretion. Receipt of correspondence shall not constitute approval of a refund.

3.2 Requests concerning access, rectification, erasure, restriction, portability, objection or withdrawal of consent shall be addressed to [email protected] and assessed in accordance with the Privacy Policy and applicable Data Protection Legislation.

4. Complaints and intellectual property notices

4.1 A complaint should specify the relevant conduct, material or transaction, the dates concerned, supporting evidence and the remedy sought. JP Clips may request further particulars where reasonably necessary to assess the matter.

4.2 A notice alleging infringement should identify the material and its location, the rights alleged to be infringed, the basis upon which the sender holds or represents those rights, contact particulars and a good-faith statement supporting the allegation. Access to source footage through the Service shall not extinguish third-party rights.

4.3 No contractual response period is guaranteed for general support correspondence. Mandatory statutory response periods shall continue to apply. This procedure shall not limit recourse to a supervisory authority, regulator or competent court.

5. Official channels and payment portal

5.1 The official community server is discord.gg/jpclips; the public X profile is x.com/jpclippers. Such channels supplement the designated email address and do not replace formal correspondence.

5.2 Premium purchases and subscription management are provided through buy.jpclips.tv. Card payments are processed by Stripe and cryptocurrency payments by NOWPayments. This Notice does not authorise collection of payment credentials through support correspondence.

6. Incorporated policies and applicable law

6.1 The Terms of Service, Privacy Policy and Refund and Cancellation Policy govern their respective subject matter. This Notice shall be read together with those documents.

6.2 Contractual matters shall be governed by the laws of England and Wales, subject to mandatory consumer protections and any applicable statutory jurisdiction. Neither this Notice nor correspondence with Support shall waive a right or remedy unless such waiver is expressly made and legally effective.